Whether you have a home listed or are showing perspective buyers homes for the day how consistent, thorough and sincere are you when you leave feedback?
For me? I take feedback on my listings very seriously. Both myself and my sellers look for that feedback to gain an unbiased opinion on the home. From an objective standpoint, was the home clean, was it cluttered, how was the curb appeal, was it staged to showcase it's positive features and diminish it's negative features, compared to the neighborhood was it priced competitively, did you feel there were any repairs that were needed, what improvements would you suggest, and the list goes on.....No, you can't please everyone, but, again, an unbiased opinion is ALWAYS welcome.
When I spend a day with buyers I always prepare a form for myself with the address, access codes to the property, listing agents cell phone and space for notes. As we tour the homes I jot down notes as the buyers make comments. Not only does this help to remind them at the end of the day which homes they viewed and there initial reactions it is a great "jogger" for me when it comes to feedback for the listing agents.
How do you regard feedback? Are you diligent in providing feedback? I am always interested in hearing what others are doing.
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Leesa Finley the "Wake Forest NC House Chick"
Circa Properties
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I use www.homefeedback.com/ for my agents and buyers feed back. Works pretty good,
J.
I can't believe the amount of non-feedback givers in our area. I wrote a post about it this weekend.
I always 100% of the time will email feedback if requested. Karma
Leesa,
What a great job you do. I would feel totally comfortable referring clients to you. I'm going to start doing this myself.
Thanks Susan! I have heard from other agents that they don't even solicit feedback or they don't have time, etc.
Just yesterday I had received feedback on a property. It said that curb appeal was average and that the exterior needed work. Well, what would that that curb appeal from average to excellent, what specifically about the exterior needed work? I emailed the agent again and asked her those questions. She wrote back and here is her quote: "Truthfully, after looking at houses all afternoon my buyers came to conclusion that the less yard for them, the better so by the time we got here, even the front yard was more than they could handle."
So, had I not asked her to be specific and really questioned her we would have never know the truth and would have been left scratching our heads as to what the problem was. Again, this is just me and why I feel feedback is so important.